Frequently Asked Questions
I'm busy. Doesn't a change of cleaning company mean lots of work for me?
Absolutely not. Whilst we welcome your input, we're acutely aware that your no.1 priority is unlikely to be cleaning! So you simply tell us what you want to achieve, and we do 99% of the rest.
Are your rates competitive?
We know that we are extremely competitive, and would encourage you to invite us in for a no obligation chat. From there we'll provide you with a detailed specification and a price, and it's up to you to take it further. We promise not to pester!
What's included?
All labour, equipment & machinery re1uired to carry out the task within the agreed price. Consumables such as toilet rolls, hand towels, refuse sacks, bin liners etc can be supplied at very competitive prices.
What about invoicing?
Invoices are payable within 30 days of issue. Increased terms are available but only in exceptional circumstances.
Are all your staff vetted?
Every single one. First and foremost we ensure that each applicant is entitled to work in the UK, using various methods, including an online system. Once that's established we're careful to scrutinise and take copies of all paperwork requested. In addition to that, when looking for new members of staff our preference is employ from within, that is via someone already working with Optimus. This method has worked extremely well for us for many years and ensures that only reliable and trustworthy people are employed.
Do all staff receive training?
Every member of staff receives site-specific training. In addition, all area and site supervisors receive an enhanced level of training to ensure they have the necessary skills to manage your contract effectively and efficiently. Absolutely nothing is left to chance.
Will we always have the same cleaner?
Normally, yes. If your own cleaner is absent for any reason, one of our fully trained staff will take their place for the duration of the absence, even if that means that a supervisor is required to show them the intricacies of your site initially. Whatever happens, you shouldn't notice any drop in standards.
How often do you attend?
Our many years of experience in the industry, married to your own thoughts will determine the most cost effective way of keeping your premises in A1 condition.
What do you clean?
We would normally encourage a morning clean, as many sites have staff who work late. But that might not work well for you, and we're more than happy to fit in with the way you would prefer to work.
Are you fully insured?
At £10m, our comprehensive insurance cover far exceeds that of most other cleaning companies.
Are you happy to provide references?
Of course. But in addition to that, and subject to gaining our existing clients approval, we'd love to show you a number of our current contracts.
Do we get a contract?
We'll send a contract for your signature out with our proposal, and our proposal will detail everything else you could possibly need to know.
Do you have an out of hours emergency number?
As soon as you become a client of Optimus we'll do everything in our power to help you out, and you'll be provided with a number of different numbers, including mobiles that are never switched off! So if that means you need someone to attend on Christmas day following a leak at your premises with a water extraction machine, we'll be there.
Do Optimus offer any others services other than cleaning?
We do. We're delighted to be able to offer our clients extremely reasonable rates for handyman services, including decorating, bulb changes, internal office moves etc. In addition, our network of contacts within the industry means we can source almost anything you might need.